HERE TO HELP
Keep your work moving.
A question about a file, your account, or a payment? Start here.
Contact support
Use your account email when possible. Include the steps that led to the issue, the file format, and a redacted example. Do not send passwords, full payment details, or confidential source files.
Submit a support request
A few useful answers
Are my files uploaded?
Files are processed on your device by default. Saving a cloud project or original file uploads data. Enhanced PDF recognition uploads a temporary private copy only after your confirmation.
How do I recover my work?
Open the workspace in the same browser on the same device to restore work saved in this browser. Clearing browser data or changing browsers can remove access to those copies. Export backups regularly.
How do I cancel or request a refund?
Open Billing to find your records and manage your payment platform. Cancel WAFFO PANCAKE renewal from Billing or open the other platforms' billing portals. You can also contact support from your account email; include the order reference for refund requests.
Why is payment still awaiting confirmation?
Returning to the website does not confirm receipt of payment. Refresh the payment status in Billing. If it remains unchanged, send support your receipt reference and platform name before trying another payment.